How long does it take us to despatch your order?
We are a quick turnaround print shop and will generally despatch your order the next working day after the working day on which it is placed (before midday).
We post UK items by royal mail, and overseas items are sent airmail. You will receive an email notice when we despatch your item.
UK Shipping Cost
We charge the current Royal Mail Small Parcel rate (currently £3.30) per order for shipping within the UK, no matter how heavy your order.
We send parcels first class unless they weight more than 1kg, in which case we send them second class or via parcelforce.
We Post via Royal Mail
Please note that although Royal Mail generally delivers promptly, parcels sometimes inexplicably take longer to be delivered. Current Royal Mail guidelines concerning delivery times and if/when a parcel may be considered lost; what will happen if a parcel is not collected from the sorting office on non-delivery, maybe be found on their website.
If your parcel is undeliverable for some reason, a card should be left for you. If your parcel is not retrieved by you within 18 days, Royal Mail will return it to us. Please note that the inability of Royal Mail to deliver to your stated delivery address is beyond our control, and we will rely on your patience and effort (e.g. in looking for the card; contacting your local sorting office etc.) to resolve the situation.
Please note that Royal Mail advise 10 days before a parcel can be considered lost. Addresses at large organizations and in shared houses are where we have occasionally found parcels to go astray. If this applies to you and your parcel has not turned up promptly, we encourage you to first seek it at your end of the delivery.
If you live in a shared house we recommend you select our next-day delivery option – a signed for service which is guaranteed upto £500.
International Shipping Cost
The charge varies according to the order value (£8.40 for orders up to £100). We ship worldwide.
There is free shipping up to £7 order value in the UK, so that our fabric swatch pack and colour map fabric samples can be shipped to you for free. Outside the UK, the shipping charge up to £7 order value is £2.