Thank you for visiting Lacuna Press. By using the www.lacunapress.com website you are subject to the following terms and conditions.
Commitment to the Print Process
Once you have placed your order it is committed to our print process. We may start printing immediately in order to meet our stated dispatch schedule so there is no guarantee that you can change your order once it is placed. It is always best to contact us beforehand with any issues relating to your order. Feel free to contact us though, we will certainly make your changes if it is not too late.
We will contact you if we are unsure from your order exactly what it is that you want to achieve in your print output.
When you post designs to the Lacuna Press website, you keep your copyright.
By uploading photographs, designs, drawings, text or other content (“Content”) to the Site you agree that:
- you have the right to reproduce and distribute such Content
- the Content does not violate any copyright, trademark, trade secret or other intellectual property right of any third party;
- the Content does not invade any individual’s right of privacy or celebrity.
Upon placing any order at Lacuna Press, you acknowledge that we will review it and the Content it contains for adherence to our guidelines and compliance with the Terms and Conditions described here. Lacuna Press has the right to refuse to fulfill any order for any reason and to remove any Content and or user accounts that violates our policies or is otherwise objectionable to us.
You acknowledge and agree that any data, materials or content, including but not limited to designs, text, photos, images, etc. or other material contained or distributed on or through the Site by Lacuna Press is protected by copyright. You may not use, reproduce or distribute any Site Content without the authorisation of the owner of such Site Content.
We despatch your order the working day after the working day it was received; click here for more information.
Under no circumstances will Lacuna Press be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise)
- Loss of data
- Loss of revenue or anticipated profits
- Loss of business
- Loss of opportunity
- Loss of goodwill or injury to reputation
- Losses suffered by third parties
- Any indirect, consequential, special or exemplary damages arising from the use of Lacuna Press regardless of the form of action.
Due to the bespoke nature of the service we provide, unless there we have made an error in the print, returns will not be considered. Nor will we accept returns for natural fabric prints that exhibit natural deviations.
In the unlikely event that you receive damaged/wrong goods, please notify within 7 days of receipt and replacement goods will be re-dispatched on return of faulty items, or a full payment refund will be made to you.
We cannot accept liability for returned goods lost or damaged during transit – you are advised to wrap the product carefully to avoid damage. You are also advised to ask for proof of purchase when you post goods back to us, so that you can make a claim should the parcel go astray. The cost of returning goods will be borne by you.
Please remember that Lacuna Press prints the design you provide, and that you are responsible for ensuring your design does what you want it to do. Our preparing your image for printing page describes how we will treat your image, and forms a part of these terms and conditions.
Lacuna Press will not accept any liability for defects or faults occurring as a result of processing or after treatment by an external source, and will not accept any claims for any loss or issue arising thereafter.
Consistency of Prints
As with any process where colour matching is required, e.g. buying paint, buying yarn, buying fabric, we strongly recommend that you buy all the fabric you need in one batch, because although printed colours should be very similar from batch to batch, they may not be absolutely identical.
Caring for your Lacuna Press Fabric
Our caring for your fabric page describes how to look after your custom fabric, and forms a part of these terms and conditions.
We have extra information about our fabrics on our Fabric Prices page, which forms a part of these terms and conditions.
Occasional Stray Ink Marks on Print
Our environmentally friendly printing process uses water-based pigment inks. Pigment inks have bigger molecules than dye-based ink. The bigger molecules lodge in the fabric, giving longevity and water-fastness to the print.
Because of the larger size of pigment ink molecules, occasional small ink blockages occur during printing, which can cause spots on the printed fabric.
We take every effort to reduce this by continual cleaning and maintenance, but it is not entirely avoidable. Therefore, the odd stray small ink mark/spot is not considered a defect in our printed fabrics. If it were, we would have to reflect this in a substantially increased price and longer turnaround – it is therefore a tradeoff for you to make between speed and cost of the somewhat artisan pigment printing process against other methods.
Please note that any extraneous marks on the reverse of the fabric that do not show through to the printed side will not be considered to be a defect.
If you are dissatisfied with your fabric, please Contact Lacuna Press. All enquiries must be received within 7 working days from receipt of your goods.
If you wish to delete your online Lacuna Press Account please Contact Us with your details.